At The Affirm Group, we understand the importance of maintaining ethical standards and professional boundaries in all interactions, including those on digital platforms.

This policy outlines how we manage social media engagement and interactions with individuals, particularly clients who have received or are currently receiving services from The Affirm Group.

Connections and following

As speech pathologists, we do not accept connection or follow requests from current or former clients on personal profiles across social media platforms, such as Facebook, Instagram, LinkedIn, TikTok, or similar platforms.

This policy is in place to protect your privacy and confidentiality and to uphold the professional boundaries of our therapeutic relationships. If you have questions about this policy, we welcome you to discuss them directly with us.

You are welcome to view and follow our public professional social media accounts under The Affirm Group. Following our professional profiles is entirely at your discretion, and there is no expectation for clients to engage with our public content. Should you wish to discuss any information shared on our social media accounts, please feel free to raise it during your sessions.

Engagement

For any communication between sessions, we kindly request that you contact us via email using the details provided in the Contact & Bookings section of our website. Social media platforms are not secure for client communications, and messages sent via these platforms may not receive a prompt response.

We also recommend exercising discretion when choosing to like, comment, or engage with our public social media content. Such interactions may inadvertently affect the confidentiality of your therapeutic journey, and any engagement may need to be documented and archived in your client file as part of your clinical record.

Online searches

At The Affirm Group, we are committed to respecting your privacy. We do not conduct online searches or use social media to seek information about clients, whether past, present, or potential. This ensures we maintain professional boundaries and protect your privacy.

Business review websites

As speech pathologists, we adhere to ethical standards that prohibit soliciting testimonials from clients. If you encounter listings for The Affirm Group on business review platforms, please note that these are not requests for testimonials, ratings, or endorsements.

While you are free to share your thoughts on such platforms, please be aware that we are unable to respond to reviews—whether positive or negative—due to our obligation to maintain client confidentiality. We encourage you to prioritise your privacy when engaging with review websites, just as we remain dedicated to safeguarding your personal information.

For any questions about this policy or concerns regarding social media engagement, please feel free to contact us directly.