Privacy, security, and confidentiality are important to The Affirm Group (ABN: 65 427 803 264). We do everything we can to protect and secure your information.

This Privacy Policy provides information for clients on how The Affirm Group collects, uses, discloses, and protects personal information.

This Policy complies with the requirements of the Australian Privacy Principles as outlined in the Privacy Act 1988.

Why do we collect your information?

When you register yourself as a client with The Affirm Group, you provide consent for The Affirm Group employees or contractors to access and use your personal information, so that we can provide you with the best possible service. Only employees or contractors who need to see your personal information will have access to it. If we need to use your information for anything else, we will discuss this with you and seek additional written consent from you to do this.

How do we use your information?

The Affirm Group collects written consent from you before starting assessment or therapy. We do not share any client information with third parties without your consent.

What information do we collect?

When you submit a message voluntarily via our Contacts & Bookings page or make an appointment through our practice management software booking system, your name, email address, and phone number are requested as part of our provision of speech pathology services.

If you choose to become a client with us, we collect further data including (but not exclusive to) your date of birth, gender, pronouns, assigned sex at birth, addresses, contact details, Medicare number (for identification and claiming purposes) and medical information - including medical history, medications, allergies, social history, family history, In some cases, with your consent, we may also request relevant treatment notes and reports from other healthcare providers to help inform your assessment and therapy. You have the right to gain access to the information held about you with The Affirm Group.

How do we use cookies and website analytics?

We use website analytics and cookies (small pieces of text sent to your browser by websites you visit). to continuously improve our website and online platforms, to ensure our clients have great experiences using them. You can turn off cookies at any time yourself via your web browser. By using cookies, we do not access your device or personal information.

How do we protect your information?

Privacy, security, and confidentiality are important to The Affirm Group and we do everything we can to protect and secure your information. While no data transmission over the Internet can be guaranteed to be completely secure, we strive to ensure the security, integrity, and privacy of personal information submitted to our sites, and we review and update our security measures considering current technologies. We aim to take the necessary steps to protect the personal information you may transmit to us or from our online products and services.

Will this policy change?

This policy may be updated periodically to reflect changes in our business or legal requirements. The most recent version will always be available on our website.

How is consent to this policy provided?

By using our website or our services, you are agreeing to the terms of this policy.

Contact information

If you have any questions or concerns about this policy or how we handle your personal information, please contact:
The Affirm Group | Lisette Danielle theaffirmgroup@gmail.com or via our online form.
ABN: 65 427 803 264

Last updated Monday 19 February 2024.